accept returns on any item for up to 60 days.
note that returns requested by customers need to be in a re-saleable condition i.e.
– the item must be in good working order and packaging must be intact. (If packaging
is damaged but the item is still in good condition we will still accept the return
and re-package the product for a small repackaging fee – the fee is small but
will vary depending on the product and its size
outside of the 60 day period we will always consider these – please just contact
us at firstname.lastname@example.org
How do I return my purchase?
of having to fill in a boring paper based returns form please just e mail us
with the items you want to return and the order number or invoice number, or a
copy of one of those documents. We will then contact you to organise the return
Who pays for the return delivery?
the return is from major centre we pay. If it’s from an outlying area we will
confirm with you before collection the cost of return.
What if the item I bought is faulty?
ensures that all products are of high quality when they are shipped to
customers. However, should it happen that your item is defective then please
contact us. A replacement item will be sent to you accordingly. Should it
happen that we are out of stock, then you will be contacted by Customer
Service, and you will be provided with store credit or refund, or an alternative product if you wish.